Return and Refund Policy

At Dean Active, we are committed to ensuring your satisfaction with our products. If you are not fully satisfied with your purchase, our Refunds and Returns Policy outlines the steps you can take to return your item or request a refund.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused, in its original packaging, and in the same condition as when you received it.
• You must initiate the return within 30 days of receiving your order.
• Proof of purchase, such as a receipt or order confirmation, is required.

2. Non-Returnable Items

Certain items are not eligible for return:

• Sale items or gift cards
• Customized or personalized products
• Perishable goods (if applicable)
• Opened or used health, fitness, or personal care items (for hygiene reasons)

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our Customer Support at [email protected] to request a return authorization.
2. Once your return is approved, we will provide instructions on where to send your item.
3. Please include your original receipt or order confirmation in the return package.

4. Refunds

Once your returned item is received and inspected, we will notify you via email. If your return is approved, your refund will be processed and automatically applied you will get cash within 7-10 business days.

Please note:

• Shipping fees are non-refundable.
• Refunds for sale items will only be issued at the sale price.

5. Exchanges

If you need to exchange an item for a different size or color, please contact us at [email protected]. Exchanges are subject to product availability. We recommend initiating exchanges as soon as possible to ensure availability.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with details and photos of the damage. We will provide a replacement or refund at no additional cost.

7. Return Shipping

Customers are responsible for paying the return shipping costs unless the return is due to our error (e.g., defective or incorrect item sent). We recommend using a trackable shipping service to ensure we receive your returned item.

8. Contact Us

If you have any questions or need further assistance with returns and refunds, please contact us [email protected] you wi